SHIPPING POLICY
Due to the vast array of sizes and weights in fine art supplies, our shipping charges are calculated on each individual order. When an order is placed with Weber’s Art Store, the products are weighed and the shipping costs are calculated. The customer is emailed back with all charges applied. Nothing is applied to a credit card or shipped until the customer confirms and agrees (usually by reply email) to the final charges. For any product delivered outside of Canada, the customer will be responsible for any duties and taxes.
PAYMENT
Online orders must be paid before products are shipped. Payment is accepted by Visa, Mastercard, American Express or Paypal. You may phone in your credit card information with expiry date to (905)682-0856 or fax your information to (905)682-0463. Do not email credit card information.
RETURNS
If you need to return or exchange any of your purchases we will gladly do so for up to 30 days from date of purchase. Sorry, we do not offer refunds. We will issue a store credit note for the full price of the product or give you an exchange. All items being returned must be in their original condition and packaging, with the sales receipt and in resalable condition. Shipping and handling fees are the responsibility of the customer and are non-refundable. We will waive the shipping and handling fees if the incorrect products were shipped or if they were found to be defective.
The following items are non-returnable: pens, markers, paper, airbrushes, compressors, projectors, lightboxes, portfolios, presentation books, boards, and any custom orders.
